{"id":1201,"date":"2023-01-18T12:56:14","date_gmt":"2023-01-18T12:56:14","guid":{"rendered":"https:\/\/www.online-audit.co.uk\/seo\/?p=1201"},"modified":"2024-04-02T13:02:03","modified_gmt":"2024-04-02T12:02:03","slug":"bad-comments-on-social-media-for-small-businesses","status":"publish","type":"post","link":"https:\/\/www.online-audit.co.uk\/seo\/bad-comments-on-social-media-for-small-businesses\/","title":{"rendered":"Dealing With Bad Comments on Social Media"},"content":{"rendered":"

What’s the best way of handling bad comments for small businesses?<\/h4>

Being a small business can be tough, you’ve worked your arse off to get to where you are and so, getting a bad comment or review on your social media can feel like a major deal.<\/strong>

The good news is, that feeling momentarily bad about it is a good thing, it shows that you care about the services or products that you deliver.<\/strong><\/p>

Being human can be uncomfortably funny at times. We can get a 100 comments that are supportive and yet that one negative comment from a troll can set us back. As small business owners, what we do and the service we provide, is often an extension of ourselves, we are heavily invested and committed emotionally as well as financially and so any attack on what we\u2019ve provided will inevitably feel personal and unsettling.<\/p>

Platforms like Google, Twitter and Facebook make it really easy for anonymous trolls or disgruntled folk to rock up and take a massive dollop over our brand, slating our service or product. One star reviews, that take down our rating from 5 star to 4.x can be infuriating in the knowledge that you’ll never again attain those 5 cherished stars.<\/p>

The good news is that actually, a 4.x rating looks way more authentic than a 5, so that\u2019s not all bad. Additionally, a nasty slating comment amongst a sea of otherwise positive responses is also an indicator that actually, you\u2019re not so bad really and that the odd slating from a troll isn\u2019t really something to get too hung up on.<\/p>

How should we respond?<\/h4>

In my opinion it\u2019s always best to be polite and express a view that you\u2019re sorry they feel that way and explain how you\u2019ll be happy to deal with their concerns privately and help where you can. Invite them to contact you via email or phone and then leave it at that.<\/p>

Don\u2019t get dragged into a public slanging match calling them a liar or any of that stuff as it reflects poorly on you.<\/p>

People reading your response to such messages will see that you\u2019re consistent and professional and don\u2019t stoop to the level that the troll or bad reviewer has.<\/p>

Of course, none of this helps if you already struggle with a touch of imposter syndrome, but believe in yourself you must. Count the thanks and gratitude over the negatives every single day of the week!

I\u2019ll leave you with a poem to ponder that I wrote back in 2016. It’s about someone I knew who was amazing at what they did, and watching them twist and turn full of self doubt was painful to behold.<\/p>

Believe in what you do and love yourself a little more, haters are going to hate; if you know that you’re a good egg, then whatever someone hell bent on being nasty thinks of you, this ultimately says more about them than you.<\/p>

The Imposter

I have a great talent or so I\u2019ve been told, but what do they know those keepers of gold<\/p>

I can do better this is my tune, I\u2019ll keep on persisting in the light of the moon<\/p>

Beyond the tomorrow and then after that, I\u2019ll drive myself on to the next great fiat<\/p>

To the heights of achievement I\u2019ll play myself down, I\u2019ll adopt a demeanour and smile with a frown<\/p>

I\u2019m not good enough I suspect that they think, so I\u2019ll have to work harder and get to the brink<\/p>

To the top of success from where I can sit, safe in my knowledge and so proud of it<\/p>

And do what I love in calm clear repose, armed with all tools to conquer all foes<\/p>

To stand tall and proud to no longer fear, the finger of doubt a snort or a jeer<\/p>

I\u2019m already there or so I\u2019ve been told, I just need to believe and be that bit bold<\/p>

To accept all I am and recognise progress, and love myself more as part of the process<\/p>

Perhaps they are right I\u2019ll try myself find, as I strive to dismiss that doubter in mind<\/p>

I\u2019ll plod gently on with a smile and a sigh, as I do of my best and reach for the sky<\/p>

I am nearly there not long to go, just a little more study. I\u2019ll be good to go.<\/p><\/blockquote><\/figure>

Peace and love, be kind.<\/p>

\n
\"\"<\/figure><\/div>\n\n

Rob is an SEO Consultant<\/a> based in Kent, England; read testimonials<\/a> from people who’ve worked with him. <\/p><\/div><\/div>

Featured Photo Credit: Artem Kniaz<\/a> <\/p>","protected":false},"excerpt":{"rendered":"

What’s the best way of handling bad comments for small businesses? Being a small business can be tough, you’ve worked your arse off to get to where you are and so, getting a bad comment or review on your social media can feel like a major deal. The good news is, that feeling momentarily bad … <\/p>\n

Continue reading “Dealing With Bad Comments on Social Media”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1251,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":[]},"categories":[56],"tags":[57],"class_list":["post-1201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-social-media","tag-imposter-syndrome","entry"],"jetpack_publicize_connections":[],"yoast_head":"\nDealing With Bad Comments on Social Media - Online Audit - SEO Marketing<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.online-audit.co.uk\/seo\/bad-comments-on-social-media-for-small-businesses\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dealing With Bad Comments on Social Media - Online Audit - SEO Marketing\" \/>\n<meta property=\"og:description\" content=\"What’s the best way of handling bad comments for small businesses? 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